Shipping Policy

At The Diva Foundation, we aim to ensure timely and safe delivery of all merchandise purchased through our website. This Shipping Policy outlines our procedures, timelines, and expectations related to the shipping of orders.

1. Order Processing Time

All orders are processed within 2–3 business days (excluding weekends and holidays) after receiving full payment.
Once your order is shipped, you will receive a confirmation email with tracking details (if applicable).

2. Shipping Methods & Delivery Time

We partner with reliable courier services (e.g., India Post, DTDC, Blue Dart, Delhivery) to ensure prompt delivery.
Standard Shipping: 5–7 business days
Express Shipping (if available): 2–4 business days
Shipping times may vary based on your location and courier service availability.
Note: Delivery to remote or rural areas may take additional time.

3. Shipping Charges

Shipping charges are calculated at checkout based on weight, dimensions, and delivery location.

Free shipping may be offered on select products or during promotional campaigns.
Shipping fees are non-refundable once the order is shipped.

4. Delivery Areas

We currently ship across India. For international orders, please contact us directly at divafdn.org before placing an order.

5. Tracking Your Order

Once shipped, a tracking ID will be emailed to you. You can track your shipment through the courier partner's website or using the tracking link provided.

6. Undeliverable or Returned Packages

If a package is returned due to an incorrect address or failure to accept the delivery, the customer will be responsible for re-shipping charges.
We are not liable for lost or stolen packages after they have been marked as "Delivered" by the courier.

7. Damaged or Missing Items

If your order arrives damaged or is missing items:

Notify us within 48 hours of delivery with clear photos and order details.
We will assess and take appropriate action (resend/replacement/refund).